I went to take my 5.0 PPD test today. When I got to the last "Pre Test" question and hit next, nothing happened. I waited and then a connection lost / error message popped up. After waiting in the lobby for an hour while they "tried to fix the issue" and trying one more time with the testing center lady behind me, it worked. Except I only had half the time left and was at the end of the exam. They said they could not allow me to complete the test since it was not where I left off (which was not even starting the exam)
In short I could not test because there was a connection issue between Prometric's system and NCARBs system. The person told me this has happened over 150 times recently. And a lot of people have not been able to test.
If anyone thinks they will become frustrated with this happening to them or have to go though any trouble to take the exam, I would call NCARB to confirm this issue has been fixed. Also confirm a refund policy if it happens.
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